Mr. Bui Xuan Phong joins Sacom Tuyen Lam Joint Stock Company as CEO at SAM Tuyen Lam Golf & Resorts. He has broad customer services experience and successful track record in Customer Experience, Operations, Sales and Project Management in Banking & Hospitality. His comprehensive experience and knowledge are also in the fields of project management and transformation, Operations procedures in Banks & P&P, SOP in hotels, setting up new business and re-engineering business model.
He is a well-known trainer in Telesales Skills, Project Management Skills and a famous coach/speaker in serving hotel guests from different cultures, Leadership in hotels Transform, and the Art of the 5 star services. Mr. Phong is among the best-selling Authors with the top listed books as Contact Center, Telesales, the Myths of Re-engineering & Business Model, Hotel Management, Guest Psychology & the Art of 5 Star Services, and Leadership in Hospitality. All these books are published by Alpha Books in Vietnamese. Mr. Phong would love to contribute to the professional growth of hospitality industry in Vietnam.